Managed IT Support
A fully managed IT Support service empowers you to concentrate on your core business. Our responsive professionals provide 24/7 IT help and advice. We guarantee an engineer will assess your issue within 30 minutes of you reporting it (during business hours). All part of our versatile, high calibre customer service, no-nonsense attitude and determination to deliver results within agreed timeframes for managed IT services
Total IT Support
The IT services provider who listens, and who is backed by superb experience and constantly updated knowledge.
Total IT does not do ‘off the shelf’ managed IT support packages. Our innovative and proactive services are all tailored to specific clients. They can save you time, money and protect your business's future.
Our Service
It’s a way to protect your IT assets, avoid business interruption from IT downtime, and manage the risk of cybercrime. For these reasons, finding a highly recommended IT services company you can outsource your IT support to is essential. When you trust Total IT to manage your organisation’s investment in information technology, we are not just there for the things that can go wrong with IT either.
Our IT professionals help you to create and maintain an authentic digital workplace, to keep your business on its way to profitable growth.
Setup
We get you moving with our best foot forward through a comprehensive and diligent initiation process.
Onsite Support
Our Support 2.0 services cover engineer visits for both proactive and reactive reasons. Whilst we strive to resolve problems remotely, there will be occasions where a site visit is necessary.
Helpdesk Support
Round the clock support 7 days a week, our technical experts are there to solve your issues and with robust Service Level Agreements in place, you can be sure that all support cases are treated with appropriately swift response times.
Monitoring
Total control and instant access is made possible by our innovative monitoring platform.
Reporting
Complete transparency in everything we do is illustrated by our thorough monthly reports. With responsibility comes accountability and we embrace it.
IT Roadmap
Focusing on strategic goals, we provide you with a report of your current infrastructure status and plans for future goals.
Managed IT Support
The price of outsourced IT support depends on what service level you need. Though Total IT keeps costs for managed IT realistic.
What sort of managed IT support is best for your organisation? The first step in outsourcing IT management is often a site visit by our friendly and informative team for an IT consultation. We can then define the service levels needed to keep your IT fully functional, optimised and ideally suited to your business development plan.
That includes:
• Providing reliable advice on ways to upgrade, update or replace existing technology.
• 24/7 IT support that responds quickly when you need help with an IT emergency.
• Scheduled IT checks, tests and improvements
• Help with migrating to Cloud technology
• Assistance with integrating new software
• Support to get new IT hardware live in your business
• Asset mapping IT and finding the best IT solutions.
24/7 monitoring
Certified Engineers
Guaranteed SLA’s
24/7 IT Support
Round the clock support 7 days a week, our technical experts are there to solve your issues and with robust Service Level Agreements in place, you can be sure that all support cases are treated with appropriately swift response times.
Proactive Monitoring
Our innovative monitoring platform and reports make it easy to keep track of everything we do. We are committed to being transparent with all our actions, which is why you can see every detail on the monthly report. Responsibility comes with accountability-we embrace this part of what we do as well!
Onboarding / Offboarding
We get you moving with our best foot forward through a comprehensive and diligent initiation process.
Defined Service Levels
Focusing on strategic goals, we provide you with a report of your current infrastructure status and plans for future goals.