Our Team Management
Total IT's team shares a common passion for service excellence and using technology to keep our clients connected and empowered
Introduction
Please watch our short video introducing our team members
Our Executive Management Team
Through his dedication, Total IT was a finalist for Brights Sparc Best Support for Technology Companies award and has achieved year on year growth.
CEO
Steve Dunmall
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Steve founded Total IT in 2006, bringing with him his IT knowledge and experience from working at Small corporates to multi billion pound corporations.
Executive Director
Amy Pritchett
Amy heads up the Business Management team, ensuring our clients many requests are answered, ensuring meetings happen on time with clear agendas.
She manages the finances and has helped us grow into a profitable customer service focused company.
Executive Assistant
Emma Wilkinson
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Emma provides administrative support to our Executive Leadership Team working alongside Steve and Amy. Assisting with exciting projects, she has a keen eye for detail, and ensures our leadership stays on top of their goals.
Our Business Management Team
Customer Service Manager
Nicola Browes
Nicola manages the day to day operations of the customer service team. She brings knowledge and dedication, ensuring that her team are providing quality quotations and advice to all of our clients. She likes to delve into client accounts, ensuring they are reviewed consistently and are not paying for anything extra.
Service Desk Manager
Charlotte Whitenburgh
Charlotte heads up our core Service Desk team which consists of the 1st,2nd & 3rd Line. Charlotte is a long-standing team member with Total IT and has worked her way from an apprentice to becoming a Manager, she knows exactly which engineer has the skills for the task in hand.
